Frequently asked questions
Does rakeback carry a wagering requirement?
No. It lands in your real-money balance after each session, never expires and can be withdrawn immediately.
What is needed before a first withdrawal?
Full verification: photo ID, a selfie holding it and a recent proof of address.
What happens if I withdraw while a bonus is active?
The bonus and its balance are cancelled, so finish the wagering first.
Can I try games without depositing?
Yes. Every game on this site has a free demo, apart from the live tables.
How much can I withdraw?
€20,000 a week and €50,000 a month on non-jackpot winnings; jackpots are not capped.
When does the money arrive?
Up to two business days of review, then the timing of your payment method. The minimum is €40.
Which games count towards wagering?
Slots 100%, live casino 10%, table games and video poker 0%.
Where do I find the app?
Visit the site in Safari (iOS) or Chrome (Android) and pin it to your home screen; there is no store download.
Whom do I contact?
Use live chat at any hour, or write to support@luckyboom-casinos.com from the address on your account.
Must I verify before depositing?
No. You can deposit and play at once. Verification is required before your first withdrawal.
Why was my withdrawal paid in instalments?
A withdrawal above a method's per-transaction limit is split. Moving up the VIP ladder can lift your own limit.
May I deposit with a friend's card?
No. Deposits must come from a payment method in your own name, and the name must match your account.
Is crypto supported?
Yes — BTC, ETH, LTC and USDT are all supported. Fiat and crypto balances are kept separately and cannot be combined.
What is the maximum win with bonus funds?
€10,000 across all bonus types, and the cash-out after wagering is limited to 10 times the initial bonus.
Can I close my account?
Write from your registered email address to support@luckyboom-casinos.com or use live chat. Self-exclusion starts within 24 hours and lasts no less than 6 months.