The help desk never closes
A person, not a script, at any hour.
support@luckyboom-casinos.com handles account questions and formal requests, sent from the address on your account.
👑 VIP channels
VIP players get private WhatsApp and Telegram channels and a manager they can call by name.
Quick answers
Does rakeback carry a wagering requirement?
No. It lands in your real-money balance after each session, never expires and can be withdrawn immediately.
What is needed before a first withdrawal?
Full verification: photo ID, a selfie holding it and a recent proof of address.
What happens if I withdraw while a bonus is active?
The bonus and its balance are cancelled, so finish the wagering first.
Can I try games without depositing?
Yes. Every game on this site has a free demo, apart from the live tables.
How much can I withdraw?
€20,000 a week and €50,000 a month on non-jackpot winnings; jackpots are not capped.
When does the money arrive?
Up to two business days of review, then the timing of your payment method. The minimum is €40.
Which games count towards wagering?
Slots 100%, live casino 10%, table games and video poker 0%.
Where do I find the app?
Visit the site in Safari (iOS) or Chrome (Android) and pin it to your home screen; there is no store download.
Whom do I contact?
Use live chat at any hour, or write to support@luckyboom-casinos.com from the address on your account.